Ordering information
Online Shopping Cart
Please visit our shopping cart at ToucanEd.shop for quick and secure online transactions.
By Phone
Call toll-free (888) 386-8226 between 9:00 a.m. and 2:30 p.m. (Pacific Time) and we’ll be happy to assist you. If you can’t call during our normal business hours, leave a message and we’ll be sure to get back to you as soon as possible.
By Mail or Email
You can place an order by mail or email using a PO. You can place an order online on the website at toucaned.shop, or by phone (888) 386-8226. Shipping cost can be estimated by placing your items in the online shopping cart and entering your zip code.
ToucanEd
1716 Brommer St.
Santa Cruz, CA 95062
Ordering Questions? We’ve got the answers.
Q. Do you accept credit cards?
A. Yes, we happily accept Visa, and MasterCard.
Q. Do you accept Purchase Orders?
A. Absolutely. Mail or email your Purchase Order to info@toucaned.com for fastest service. your Purchase Order to us along with the order form for fastest service. Purchase Order numbers are not accepted over the phone.
Q. Do you accept checks, money orders, or cash?
A. We accept checks or money orders made payable to ToucanEd. Cash is only accepted for items purchased at conferences or trainings.
Q. Can you bill me later?
A. We will gladly bill you later, once we have a Purchase Order in hand.
Q. Can you ship outside the U.S.?
A. Yes, we can ship anywhere in the world. Please contact our office for international shipping and handling fees.
Q. Will I be charged sales tax on my order?
A. Only if the “bill to” address is within the state of California.
Q. How long before I receive my order?
A. Items in stock are shipped via UPS Ground within 48 hours (or within 2 business days) of receiving your order. Please indicate the date needed to arrive. We do our best to accommodate all requests and will contact you if there is a concern. RUSH delivery is available for an additional fee.
Q. What is your return policy?
A. We accept returns on most orders within 30 days of purchase. Products must be in resaleable condition and original package. A 20% restocking fee may apply. Please contact us with information about where and how these materials were expected to be used. Provide exact information, school name or agency name. Explain why they did not meet your needs. Damaged materials will be replaced with like materials.
Q. Do you offer discounts on large orders?
A. We offer bulk discounts on selected items. Call toll-free (888) 386-8226 or email us at for more information.
Q. What if I need more help?
A. We’re here to assist you! If you have additional questions or concerns about your order, call toll-free (888) 386-8226 or email info@toucaned.com and we’ll help you out.
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